Operations Executive

Southampton/ Wilmslow- Fully Remote

Salary: Competitive

We are Citation Fire and Electrical, part of the Citation Group and we are far from your average compliance company. The Citation Group is made up of 8 businesses, who proudly deliver services that our 43,000 clients need, want and value. We work with a varied mix of clients from large corporates to smaller bespoke businesses, across all sectors including Construction, Hospitality and Care providers. Our mission is to be the company that colleagues, and clients want to work for and with.  It is an exciting time to join our business and come grow with us.

The Role: 

We are looking for someone to join our operations team, to manage the scheduling of our nationwide engineer team. This involves looking at the work that’s due to be delivered and scheduling the works to create efficient days to maximise customer completions and minimise travel. In addition to the engineer scheduling, you will contact previous customers to remind them that they are due for a repeat service, providing them with an updated quotation. The role will also involve customer care and managing all sizes of clients accounts, so great communication skills are key.

Key responsibilities:

  • Contacting clients to book Engineer visits
  • Reducing engineer travel through effective diary planning
  • Ensuring all cancelled visits are followed up and re-booked
  • Updating client records
  • Supporting Engineers and the office with administrative and post visit tasks
  • Contacting past clients who are due for service renewal
  • Looking after a team of engineers to distribute works.
  • Answering the phone

The person (skills/experience required):

  • Excellent communication skills
  • Strong organisational skills
  • Good geographical knowledge of the UK
  • Competent using Microsoft Office
  • A good telephone manner
  • Knowledge of Salesforce (not essential but beneficial, training can be given)
  • Ability to manage time and workload effectively
  • Able to work under pressure
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