Operations Administrator

Ideally North West – office and remote working available

Salary: £18,818

Hours of Work: 37.5 hours Monday to Friday

We are Citation Fire and Electrical, part of the Citation Group and we are far from your average compliance company. The Citation Group is made up of 8 businesses, who proudly deliver services that our 43,000 clients need, want and value. We work with a varied mix of clients from large corporates to smaller bespoke businesses, across all sectors including Construction, Hospitality and Care providers. Our mission is to be the company that colleagues, and clients want to work for and with.  It is an exciting time to join our business and come grow with us.

The Role:

We are looking for someone to join our operations team, to manage the scheduling of our nationwide Fire Risk Assessor team. This involves looking at the work that’s due to be delivered and scheduling the works to create efficient days to maximise customer completions and minimise travel. This includes speaking directly to the clients to agree suitable dates and liaising with the assessors to agree travel arrangements. The role will also involve customer care and managing all sizes of client accounts, so great communication skills are key, including sending the completed reports to the clients and use of multiple software systems.

Key responsibilities:

  • Contacting clients to book Assessor visits.
  • Reducing assessor travel through effective diary planning
  • Ensuring all cancelled visits are followed up and re-booked.
  • Updating client records
  • Supporting Assessors and the office with administrative and post visit tasks
  • Contacting past clients who are due for service renewal.
  • Looking after a team of assessors to distribute works.
  • Answering the phone

The person (skills/experience required):

  • Excellent communication skills
  • Strong organisational skills
  • Good geographical knowledge of the UK
  • Competent using Microsoft Office, specifically Excel.
  • A good telephone manner
  • Ability to manage time and workload effectively.
  • Attention to detail
  • Able to work under pressure.
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